During the holiday shopping season, you may shop, travel, and spend more with your debit card – all data points that our fraud monitoring service may identify as potential fraud. As such, your holiday activities may trigger an alert from our fraud center, so it's important we have your most current cell phone number and email address.
Our fraud monitoring system uses many pieces of data associated with each swipe of your debit card – including transaction amount and location, merchant type, and normal account activity - all of which could be considerably different than at other times of the year.
When potential fraud is detected, you are notified by email, text, and phone.
- An automatic email notification is sent from WestStar Bank, with the option to reply with "fraud" or "no fraud." Emails are sent from FRAUDCTR813@WESTSTARBANK.COM.
- One minute after the email, a text alert is sent from 32874 between 5:00 AM and 7:00 PM MST, which also has the "fraud" or "no fraud" option.
- If no response is received, an automatic phone call is placed to confirm or deny fraud. The call will also give the option of speaking to a fraud analyst. If the Fraud Center is unable to reach you, for your protection, they could put a block on your card to prevent fraudulent charges. To unblock your card, please call our Client Service Center at (915) 532-1000 (Mon.-Fri., 8:00 AM – 8:00 PM and Sat. 9:00 AM - 1:00 PM).
To experience the best possible service, please make sure we have your most current cell phone number and email address. This service is a valuable tool in the fight against fraud; but to receive the full benefit, your contact information must be current. Should you change your phone number or email address, please notify us immediately so we can update your information.