COVID-19

June 11, 2020

Branch Accessibility and Safety Measures

Beginning June 15th, our bank lobbies will be open and access will be restricted in relation to capacity. Extended banking services will continue to be available through our motor banks during regular business hours.
 
Additionally, we are available through secure messaging via our web and mobile platforms and by phone during business hours. Clients have 24/7 access to their accounts, can pay bills, or transfer funds using Cash Manageronline banking, mobile banking app, text banking, or Bank-by-Phone [(915) 747-1000 or (855) 770-6358]. ATMs at all our branch locations are a convenient deposit alternative and accept up 30 checks or 50 bills at a time.

Please keep in mind the following safety measures when visiting our branch motorbanks, ATMs and lobbies:
  • We have implemented enhanced cleaning and sanitation protocols, including cleaning of surfaces after each transaction and hourly cleaning of high-touch surfaces.
  • Hand sanitizers have been installed for client and team member use. 
  • Team members follow hand washing protocols during the day.
  • Plexiglass shields are in place at teller counters and desks.
  • Social distancing guidelines are posted at each branch and floor decals help guide clients in maintaining six feet distance.
  • Team members follow social distancing guidelines and wear face masks throughout the day.
  • Per CDC guidance, face masks are required to be worn by clients. For security and identification purposes, clients will be asked to briefly remove their mask at entrances and at the point of a transaction for identification.
  • Because of capacity limits, clients are asked to not bring other guests not related to the transaction.

March 23, 2020

A Message from Rick Francis, Chairman and David Osborn, President
 
Throughout WestStar's 30-year history, our Borderplex region has seen many ups and downs. Be it uncertain economic times or times of tragedy, WestStar was there – not only for the businesses and clients we serve but our communities, too. And through each, we have grown stronger than before. We have learned it is in the most challenging times when people need us the most, and we want you to know we will navigate this current situation together.
 
We have taken steps to keep our dedicated team members safe while also ensuring we maintain the level of service you have come to expect. Your relationship managers remain available to you, and we encourage you to reach out to them for your banking needs and financial questions. Be assured; we are here to serve you.

In consideration of guidance from federal, state, and local government and for the safety of our clients, team members, and community, most account services will be available through our motor banks at all our branch locations. Our branch lobbies will be accessible by appointment only. If you need additional assistance or access to the lobby, we ask that you contact the branch or your relationship manager to make an appointment.
 
Additionally, we urge you to utilize our many ways to bank with us, including: Cash Manager, online and mobile banking, remote deposit, ATMs, and by contacting our Client Service Center at (915) 532-1000.
 
As this is a fluid situation, we will continue to monitor it very closely and will provide updates and resources on our website. We thank you for your continued trust and confidence and assure you we remain as committed to helping our clients now as we have for the past thirty years.
 
Sincerely,
 
Rick Francis
Chairman
 
David Osborn
President

STEPS WE ARE TAKING

Amid the increasing news and concern regarding the COVID-19 coronavirus, we want to assure everyone the safety of our clients, team members, and our community is our top priority. We are closely monitoring the latest reports from the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO), and following guidance from federal, state, and local authorities.
 
For the safety of our team members, clients, and community,

our bank lobbies are accessible by appointment only. All banking services are available through our motor banks during regular business hours, as well as through our branch ATMs, online banking, and the WestStar mobile app.

 

To schedule a lobby appointment, please call us at:

  • Alto Mesa (915) 585-4520
  • Clint : (915) 771-1842
  • Downtown: (915) 747-4916
  • Fabens: (915) 771-1854
  • Hondo Pass: (915) 521-8004
  • Horizon: (915) 771-1811
  • Las Cruces: (575) 323-6041
  • Lee Trevino: (915) 599-3951
  • Montwood: (915) 849-5507
  • Paisano: (915) 351-3321
  • Redd Road: (915) 231-2165
  • Viscount: (915) 351-3303
  • Vista Hills: (915) 599-3977
  • Ysleta: (915) 771-1827

 

Additionally:

  • Clients have anytime, anywhere access to their accounts, pay bills, or transfer funds using Cash Manageronline banking, our mobile banking app, text banking, or Bank-by-Phone [(915) 747-1000 or (855) 770-6358]. ATMs at all our branch locations are a convenient deposit alternative and accept up 30 checks or 50 bills at a time.
  • Our Client Service Center at (915) 532-1000 or (800) 366-4578 is available Monday through Friday from 8:00 AM – 6:00 PM and Saturday 9:00 AM - 1:00 PM. Our team members can assist clients with all types of account-related issues, provide online banking assistance, answer questions regarding debit cards, and more.

STEPS YOU CAN TAKE

  • Stay up-to-date with the latest information on the CDC website.
  • Protect yourself and others by following these everyday preventive actions as outlined by the CDC:
    • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
    • Avoid touching your eyes, nose, and mouth with unwashed hands.
    • Avoid close contact with people who are sick.
    • Stay home when you are not feeling well.
    • Cover your mouth and nose with a tissue when you cough or sneeze, then throw the tissue in the trash and wash your hands.
  • Protect your finances. Unfortunately, some people and companies are taking advantage of the fears surrounding the spread of the virus. Do not let fear cloud your judgment when accessing links from emails, texts, and social media. The FTC has published an article with simple ways to protect yourself from scammers [FTC article].
 
We will continue to monitor the situation very closely and provide updates as necessary on our website and social media accounts. Please know we have devoted significant resources and efforts to help mitigate against possible adverse impacts from the coronavirus and will continue working hard to provide the level of service you have come to expect.