Client Service Center

At WestStar Bank, we strive to make your life easier. One way we do this is through our Client Service Center. When calling our main line, (915) 532-1000, you’ll be greeted by one of our friendly team members who can assist you with all types of account-related issues, provide online banking assistance, answer questions regarding debit cards, and much more. Our Client Service Center hours are Monday through Friday from 8:00 AM – 8:00 PM and Saturday 9:00 AM - 1:00 PM.


The center provides assistance for:

Account-Related Requests

  • Stop payments
  • Balance inquiries
  • Check orders
  • Consumer loan payoff quotes
  • Transfer of funds between accounts
  • Statement reprints
  • Change of address requests
  • Account research
  • CD rate information

E- Banking Support

  • Internet Banking: Unlock/Password resets; Reply to online/mobile banking secure messages.
  • E-Statements: PIN reset; Maintenance/Add accounts.
  • Bill Pay: Assist with new bill setup; Research payments.
  • Mobile Deposit: General support
  • Remote Deposit Capture: Unlock/Reset passwords


I-Talk (24-hour telephone banking)

  • Unlock/PIN reset
  • General support


Debit Cards

  • Pin reset
  • Travel notes
  • Deactivate card
  • General support