At WestStar Bank, we strive to make your life easier. One way we do this is through our Client Service Center. When calling our main line, (915) 532-1000, you’ll be greeted by one of our friendly team members who can assist you with all types of account-related issues, provide online banking assistance, answer questions regarding debit cards, and much more. Our Client Service Center hours are Monday through Friday from 8:00 AM – 8:00 PM and Saturday 9:00 AM - 1:00 PM.

The center provides assistance for:

Account-Related Requests

  • Stop payments
  • Balance inquiries
  • Check orders
  • Consumer loan payoff quotes
  • Transfer of funds between accounts
  • Statement reprints
  • Change of address requests
  • Account research
  • CD rate information

E- Banking Support

  • Internet Banking: Unlock/Password resets; Reply to online/mobile banking secure messages.
  • E-Statements: PIN reset; Maintenance/Add accounts.
  • Bill Pay: Assist with new bill setup; Research payments.
  • Mobile Deposit: General support
  • Remote Deposit Capture: Unlock/Reset passwords

I-Talk (24-hour telephone banking)

  • Unlock/PIN reset
  • General support

Debit Cards

  • Pin reset
  • Travel notes
  • Deactivate card
  • General support