At WestStar Bank, we strive to make your life easier. One way we do this is through our Client Service Center. When calling our main line, (915) 532-1000, you’ll be greeted by one of our friendly team members who can assist you with all types of account-related issues, provide online banking assistance, answer questions regarding debit cards, and much more.
Our Client Service Center hours are Monday through Friday from 8:00 AM – 6:00 PM and Saturday 9:00 AM - 1:00 PM.
The center provides assistance for:
Account-Related Requests
- Stop payments
- Balance inquiries
- Check orders
- Consumer loan payoff quotes
- Transfer of funds between accounts
- Statement reprints
- Change of address requests
- Account research
- CD rate information
E- Banking Support
- Internet Banking: Unlock/Password resets; Reply to online/mobile banking secure messages.
- E-Statements: PIN reset; Maintenance/Add accounts.
- Bill Pay: Assist with new bill setup; Research payments.
- Mobile Deposit: General support
- Remote Deposit Capture: Unlock/Reset passwords
I-Talk (24-hour telephone banking)
- Unlock/PIN reset
- General support
Debit Cards
- Pin reset
- Travel notes
- Deactivate card
- General support