How to Set Account Alerts

Life is hectic and sometimes a little nudge or a reminder would be helpful. That's why we offer account alerts. Simply choose how you want to receive them – by phone, text, email, or secure message. Be it an alert to notify you when a check has cleared, if a balance has hit a minimum, or simply to remind you it’s someone's birthday, our free alerts can help you stay on top of your finances and life.


How to Set-up an Alert
To set up account alerts, you must first enroll in WestStar online banking. Once logged into online banking, follow the five simple steps below to set up an alert.
  1. On the left-hand side, in the Settings section, select Alerts.

  2. Select the type of alert you want to set from the New Alert area (top right). 

  3. Select your alert criteria, including the notification frequency and delivery method. (If you choose to be notified via phone, text, or email, there will also be a secure message sent to your secure online mailbox.)

  4. Once done, click Save. Your new alert will now be displayed on the Alerts page. 

For some online banking clients, the directions to set alerts are slightly different. To begin, in the Settings section on the right-hand side, select Alerts. Then, select the type of alert you want to set from the New Alert area (top right). Select your alert criteria, including the notification frequency and delivery method. Once done, click Save. Your new alert will now be displayed on the Alerts page.


Types of Alerts

Account Alert: trigger based on changes to your account details.

Date Alert: a convenient reminder of important dates or events.

History Alert: trigger based on historical transaction details.

Transaction Alert: trigger based on the type of online transactions.


Ways to Receive an Alert

Email: notification will be sent to your email address.

Phone: receive a call from our voice banking system when the alert triggers. You can even enter the desired time you want to receive the call any day the alert triggers.

Text: a message will be sent to your mobile device. Depending on your mobile plan, you may be charged for text message.

Secure Message: an alert is always delivered to your secure mailbox under the Services> Messages menu. In case you fail to receive an email or text, or miss a phone call, you can always confirm and review your alerts in your secure mailbox.