ATM and Debit Card Security Tips

ATMs and Debit cards are a fast, convenient way to withdraw cash, make purchases, check account balances, transfer funds and more. While conducting financial transactions, you must make security a priority. Report a lost or stolen ATM/Debit card at once. Call us during regular business hours at (915)532-1000 or after hours at 1-866-546-8273 to report the lost or stolen card to reduce the chance it will be used improperly.

Here are some important steps you can take to make ATM security your business.

Keeping your ATM/Debit Card Secure
• Treat your ATM/Debit card like cash.
Always keep your card in a safe place. It's a good idea to store your card(s) in a card sleeve. The sleeve protects the card's magnetic strip.

• Keep your "secret code" a secret. Your ATM/Debit card will work only with your personal identification number (PIN). When choosing your PIN, don't use birth dates, parts of your social security number, addresses or phone numbers. Memorize your code. Never write it on your card or store it with the card. Never tell your code to anyone. And, never let someone else enter your code for you.
• Take your receipt with you. You can get a receipt every time you make an ATM transaction. Verify each transaction by checking the receipts against your monthly account statements to guard against ATM fraud.
• Do not give out any information about your ATM/Debit card over the telephone. No one needs to know your secret code. Not even your financial institution. If you receive a request by email or a person claiming to be from WestStar Bank, contact us immediately.
• Report a lost or stolen ATM/Debit card at once. Call us during regular business hours at (915)532-1000 or after hours at 1-866-546-8273 to report the lost or stolen card to reduce the chance it will be used improperly.

Security at Walk-Up ATMs
• Observe your surroundings before conducting an ATM transaction. Park as close as possible to the terminal and observe the area from the safety of your car before getting out. Leave the area at once if anyone or anything appears suspicious.

• Do not approach an ATM that is obstructed from view or poorly lit. Consider having someone accompany you to the terminal, especially at night.
• Minimize time spent at the terminal by having your ATM/Debit card out and ready to use. If the terminal is in use, give the user the same privacy you expect, and allow them to move away before you approach the terminal.
• Stand between the ATM and anyone waiting to use the terminal so others cannot see your secret code or transaction amount. When you have completed the transaction, take your money, ATM/Debit card and receipt and immediately move away from the terminal.
• Do not display the cash; pocket it as soon as you have completed the transaction and count the cash when safely in your car, home or other secure surroundings.
• If you see anyone or anything suspicious during your transaction, cancel the transaction, pocket your ATM/Debit card, and leave immediately.
• If anyone follows you after making an ATM transaction, go immediately into a crowded, well-lit area and call the police.

Security at Drive-Up ATMs
• Keep your engine running, the doors locked and the windows rolled up at all times when waiting in line.

• When possible, leave enough room between cars to allow for a quick exit, should it become necessary.
• If an ATM is obstructed from view or poorly lit, go to another ATM.
• Before rolling down the window to use the ATM, observe the entire area and drive away if anyone or anything appears suspicious.
• Minimize time spent at the ATM by having your ATM/Debit card out and ready to use. When you have completed the transaction, take your money, card and receipt and drive away from the terminal. If you see anyone or anything suspicious during your transaction, cancel the transaction, take your card, and leave immediately.
• If anyone follows you after making an ATM transaction, go immediately into a crowded, well-lit area and call the police.

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