Client Service Center |
To report errors and unauthorized EFTs |
M - F: 8:00 AM – 6:00 PM | Please mail your claim to: |
Sat. 9:00 AM - 1:00 PM | WestStar |
In El Paso: (915) 532-1000 | ATTN: Operations |
In Las Cruces: (575) 323-6040 | P.O. Box 99100 |
Traveling: 1-800-366-4578 | El Paso, TX 79999 |
Or, call us at: (915) 532-1000 |
You can also contact us online by using the form below.
Form submissions received outside of business hours (Mon.-Thur. 9:00 AM – 4:00 PM; Fri. 9:00 AM – 5:00 PM) will be reviewed on the next business day.
Report Lost or Stolen Cards
ATM/Debit Card: 1-888-297-3416
Credit Card: 1-800-367-7576
E-Mail
Should you need to send a secure email to a WestStar team member, please use our secure email service Click here to send a secure email to any weststarbank.com email address. [NOTE: First-time users will be walked through the set-up process which requires their email address and a password.) Please note that e-mail communications are not considered secure or confidential; therefore, NEVER INCLUDE ACCOUNT NUMBERS OR SOCIAL SECURITY NUMBERS.
Postal Mail
In the El Paso Area:
WestStar
P.O. Box 99100
El Paso, TX 79999
In the Las Cruces Area:
WestStar
555 S. Telshor Blvd., Suite 100A
Las Cruces, NM 88011