Privacy Statement

Protecting your banking privacy, along with your financial assets, is at the core of our business. You have chosen to do business with us, and we recognize our obligation to keep the information you provide to us secure and confidential. You can be sure that our commitment to protecting and securing your financial information will continue under the principles and online guidelines described below.

Keeping Your Information Secure
Keeping your financial information secure is one of our most important responsibilities. We value your trust and handle your information with care. Our employees access information about you when needed to maintain your accounts or otherwise meet your needs. We may also access information about you when considering a request from you for additional services or when exercising our rights under any agreement with you. We safeguard information according to established security standards and procedures, and we continually assess new technology for securing your information. Our employees are trained to understand and comply with these information principles.

Working To Meet Your Needs Through Information
In the course of doing business, we collect and use various types of information, such as information available from public records and lifestyle and other demographic and survey information, as well as information you provide to us. We use this information to service your accounts and to better understand what financial services you’re interested in and the best way to offer them to you.

Keeping Information Accurate
Keeping your account information accurate and up to date is very important. If you ever find that our records are incomplete, inaccurate or not current, please call the telephone number on your account statement. We will correct the information as quickly as possible.

How And Why Information Is Shared
You can rest assured that we limit who receives information and what type of information is shared. We share information only for legitimate business purposes, with the goal of bringing you greater convenience and more choices.

Information may also be exchanged with credit bureaus and similar organizations or provided when legally required or permitted in connection with fraud investigation or in connection with an acquisition or sale. If we receive a subpoena or similar legal process demanding release of any information about you, we will generally attempt to notify you before we comply with the request (unless we believe we are prohibited from doing so). Except as required by law or as described above, we do not share information with outside parties, including government agencies.

Protecting Web Site Information
Whether you are a current customer or just visiting our website, we safeguard the banking information you provide to us at How we use and secure your information is described below.

How We Handle E-Mail
We preserve the content of your e-mail, your e-mail address and our response so we can more efficiently handle any follow-up questions you may have. We also do this to meet legal and regulatory requirements. If we think a particular WestStar Bank account or service might apply to your situation, we may occasionally contact you at your e-mail address to inform you of potential benefits and availability.

For secure transmissions, your e-mails to us should be sent using WestStar Bank Contact Us at Inquiries sent through our Contact Us pages are secure and use Secure Socket Layer (SSL). Since our response back to you is not secure, we will not include confidential account information in the response. You may also contact us by phone, U.S. Mail or by visiting your nearest banking center. See our Contact Us link and our Banking Center Locator Web pages for additional information about contacting us.

What We Do With Online Surveys
The information you provide on surveys and promotions on our website will be used for internal marketing purposes, including developing website information and services that you may find helpful. In addition, we may inform you of new accounts and services from WestStar Bank based on the information you provide to us.

No Data "Capture" With Planning Tools
There are many planning tools throughout the site to help you make the financial decisions that are right for you in the privacy of your home. We encourage you to try all of your "what-if" scenarios as often as you like. When you use various planning tools on our Web site, the calculations run on your PC or our server. We do not capture the personal information you provide on these planning tools. Examples include the mortgage principal and interest calculator and the savings goal calculators.

Securing Your Information Online
Whenever we ask for personal information on our Web site, we use Secure Socket Layer (SSL technology) for transferring data. This technology encrypts or scrambles your account information so it’s virtually impossible for anyone other than WestStar Bank to read it.

When Information Is Collected And Not Collected
Some areas of our Web site require information, such as your e-mail address or your account number, to enable you to perform certain tasks (for example, review your accounts or correspond with us). In these cases, we collect your information if necessary to interact with you. If you do not interact with us, you browse our Web site anonymously, any personal information, such as your e-mail address, is not collected. We gather and analyze data regarding usage of our website, including domain name, pages visited, length of user session, etc., to evaluate the usefulness of our sites.

About "Cookies"
To provide better service and a more effective website, we use "cookies" as part of our interaction with your browser. A "cookie" is a small text file placed on your hard drive by our webpage server. Cookies are commonly used on websites and do not harm your system. By configuring your preferences or options in your browser, you determine if and how a cookie will be accepted. We use cookies to determine if you have previously visited our website and for a number of administrative purposes. These cookies do not collect personally identifiable information, and we do not combine information collected through cookies with other personal information to determine who you are or your e-mail address.

Protecting Our Children
We do not knowingly solicit data from children, and we do not knowingly market to children. We recognize that protecting children’s identities and privacy online is important and that the responsibility to do so rests with both the online industry and with parents.

Trust Us
Trust us to keep you informed of how we protect your banking privacy and limit the sharing of information you provide to us whether it’s at a banking center, over the phone or through the Internet. Please note that since we cannot control information on other Internet sites, we are not responsible for the content of sites linked from

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