Client Service Center
To report errors and unauthorized EFTs
|M - F: 8:00 AM – 6:00 PM||Please mail your claim to:|
|Sat. 9:00 AM - 1:00 PM||WestStar|
|In El Paso: (915) 532-1000||ATTN: Operations|
|In Las Cruces: (575) 323-6040||P.O. Box 99100|
|Traveling: 1-800-366-4578||El Paso, TX 79999|
|Or, call us at: (915) 532-1000|
You can also contact us online by using the form below.
Form submissions received outside of business hours (Mon.-Thur. 9:00 AM – 4:00 PM; Fri. 9:00 AM – 5:00 PM) will be reviewed on the next business day.
Report Lost or Stolen Cards
ATM/Debit Card: 1-888-297-3416
Credit Card: 1-800-367-7576
Should you need to send a secure email to a WestStar team member, please use our secure email service Click here to send a secure email to any weststarbank.com email address. [NOTE: First-time users will be walked through the set-up process which requires their email address and a password.) Please note that e-mail communications are not considered secure or confidential; therefore, NEVER INCLUDE ACCOUNT NUMBERS OR SOCIAL SECURITY NUMBERS.
In the El Paso Area:
P.O. Box 99100
El Paso, TX 79999
In the Las Cruces Area:
555 S. Telshor Blvd., Suite 100A
Las Cruces, NM 88011