May 15th, 2026
Wire System Outage Notification – May 14
On Wednesday, May 14, we experienced a temporary outage of our Wire System caused by a configuration change in our interconnected systems. During this time, our Wire Operations team promptly transitioned to our alternate procedures with manual processing of wires to ensure continuity of service until the system was fully restored. Because the transition back from manual processing to Cash Manager is not automated, some wire transactions that were initially entered into Cash Manager may have required re-entry.
If you experienced any issues with a wire transaction or have questions, please contact our Client Service Center at 915-532-1000 or reach out directly to your Relationship Banker. As always, we are committed to making things right.
We sincerely value your relationship and are committed to preventing and resolving any service disruptions as quickly as possible.
Thank you.