Contact Us - Bank

Client Service Center

M - F: 8:00 AM – 6:00 PM 
Sat. 9:00 AM - 1:00 PM 
In El Paso: 915.532.1000 
In Las Cruces: 575.323.6040 
Traveling: 1.800.366.4578 
To report errors and unauthorized EFTs
Please mail your claim to:
ATTN: Operations
P.O. Box 99100
El Paso, TX 79999
Or, call us at: 915.532.1000

Form submissions received outside of business hours (Mon.-Thur. 9:00 AM – 4:00 PM; Fri. 9:00 AM – 5:00 PM) will be reviewed on the next business day.

Report Lost or Stolen Cards

ATM/Debit Card: 1.888.297.3416 
Credit Card: 1.800.367.7576


Should you need to send a secure email to a WestStar team member, please use our secure email service Click here to send a secure email to any email address. [NOTE: First-time users will be walked through the set-up process which requires their email address and a password.) Please note that e-mail communications are not considered secure or confidential; therefore, NEVER INCLUDE ACCOUNT NUMBERS OR SOCIAL SECURITY NUMBERS.

Postal Mail

In the El Paso Area:
P.O. Box 99100
El Paso, TX 79999

In the Las Cruces Area:
555 S. Telshor Blvd., Suite 100A
Las Cruces, NM 88011

Branch Locations

Additional Information & Disclosures

Third party message and data rates may apply. These include fees your wireless carrier may charge you for data usage and text messaging services. Check with your wireless carrier for details regarding your specific wireless plan and any data usage or text messaging charges that may apply. Also, a supported mobile device is needed to use the WestStar mobile banking app. Mobile deposit is a feature of WestStar mobile banking. Use of the mobile deposit feature requires a supported camera-equipped device and you must download the WestStar mobile banking app. Eligible WestStar Bank account and WestStar online banking required. Certain other restrictions apply. See the mobile banking terms and conditions in the WestStar Online Banking Disclosure.