Zelle® Safety


How to Use Zelle® to Safely Send Money

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Only send money to people you know and trust

Money moves fast with Zelle®. Directly from bank account to bank account within minutes*. So, it's important you know and trust the people you're sending money to.

You can't cancel a payment once it's been sent if the recipient is already enrolled with Zelle®, so it's important to get it right the first time.

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Help outsmart Fraudsters

When it comes to your money, don't share personal info or one-time passcodes on calls, texts, or in reply to emails appearing to come from WestStar. Protect yourself and call us directly instead at 915.532.1000.

At WestStar, we'll NEVER call you and ask you to share a passcode, account number, or SSN over the phone. If someone asks you for any of these details and says they are from WestStar, it should raise a red flag. Hang up, look up, and call back.

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Beware of payment scams

If you send money to someone you don't know for a product or service you might not receive (like paying for something in advance), you may not get your money back.

Neither WestStar nor Zelle® offers a protection program for authorized payments made with Zelle®. So, if you aren't sure you will get what you paid for, you should use another payment method with purchase protection, such as a credit card.

*U.S. checking or savings account required to use Zelle®. Transactions between enrolled users typically occur in minutes.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

Savings and Money Market accounts are subject to transactions limitations, please refer to your account agreement for more information.