Protecting your banking privacy, along with your financial assets, is at the core of our business. You have chosen to do business with us, and we recognize our obligation to keep the information you provide to us secure and confidential. You can be sure our commitment to protecting and securing your financial information will continue under the principles and online guidelines described below.

Privacy Notice


Other Important Information

For Alaska, Illinois, Maryland and North Dakota Customers. We will not share personal information with nonaffiliates either for them to market to you or for joint marketing – without your authorization. 

For California Customers. We will not share personal information with nonaffiliates either for them to market to you or for joint marketing – without your authorization. We will also limit our sharing of personal information about you with our affiliates to comply with all California privacy laws that apply to us. 

For Massachusetts, Mississippi and New Jersey Customers. We will not share personal information with nonaffiliates either for them to market to you or for joint marketing – without your authorization. 

For Vermont Customers. We will not share personal information with nonaffiliates either for them to market to you without your authorization and we will not share personal information with affiliates or for joint marketing about your creditworthiness without your authorization.

For Texas Customers. WestStar Bank is chartered, licensed or registered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against WestStar Bank should contact the Texas Department of Banking through one of the means indicated below: In person, or by U.S. Mail: 2601 North Lamar Boulevard, Suite 300, Austin, Texas 78705-4294; Telephone No. (877) 276-5554; Fax No. (512) 475-1313; E-mail: consumer.complaints@dob.texas.gov; Website: www.dob.texas.gov.


Additional Information:

How We Handle E-Mail

For secure transmissions, your e-mails to us should be sent using WestStar Bank Contact Us at www.weststarbank.com. Inquiries sent through our Contact Us pages are secure and use Secure Socket Layer (SSL). Since our response back to you is not secure, we will not include confidential account information in the response. You may also contact us by phone, U.S. Mail or by visiting your nearest banking center. See our Contact Us link and our Banking Center Locator Web pages for additional information about contacting us.

What We Do With Online Surveys

The information you provide on surveys and promotions on our website will be used for internal marketing purposes, including developing website information and services that you may find helpful. In addition, we may inform you of new accounts and services from WestStar Bank based on the information you provide to us.

No Data "Capture" with Planning Tools

There are many planning tools throughout the site to help you make the financial decisions that are right for you in the privacy of your home. We encourage you to try all of our "what-if" scenarios as often as you like. When you use various planning tools on our website, the calculations run on your PC or our server. We do not capture the personal information you provide on these planning tools. Examples include the mortgage principal and interest calculator and the savings goal calculators.

Securing Your Information Online

Whenever we ask for personal information on our website, we use Secure Socket Layer (SSL technology) for transferring data. This technology encrypts or scrambles your account information so it’s virtually impossible for anyone other than WestStar Bank to read it.

About "Cookies" 

To provide better service and a more effective website, we use "cookies" as part of our interaction with your browser. A "cookie" is a small text file placed on your hard drive by our webpage server. Cookies are commonly used on websites and do not harm your system. By configuring your preferences or options in your browser, you determine if and how a cookie will be accepted. We use cookies to determine if you have previously visited our website and for a number of administrative purposes. These cookies do not collect personally identifiable information, and we do not combine information collected through cookies with other personal information to determine who you are or your e-mail address.

Protecting Our Children

We do not knowingly solicit data from children, and we do not knowingly market to children. We recognize protecting children’s identities and privacy online is important and the responsibility to do so rests with both the online industry and with parents.