Privacy Notice

What Does WestStar Bank Do With Your Personal Information?

Rev. Date 10/2018

Why? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What? The types of personal information we collect and share depend on the product or service you have with us. This information can include:
  • Social Security Number
  • Account Balances
  • Payment History
  • Transaction History
  • Checking Account Information
  • Wire Transfer Instructions
How? All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information, the reasons WestStar Bank chooses to share, and whether you can limit this sharing.
Reasons We Can Share Your Personal Information Does WestStar Bank Share? Can You Limit This Sharing?
For our everyday business purposes
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
Yes No
For our marketing purposes
with service providers we use to offer our products and services to you
Yes No
For joint marketing with other financial companies No We Do Not Share
For our affiliates’ everyday business purposes
information about your transactions and experiences
Yes No
For our affiliates’ everyday business purposes
information about your creditworthiness
Yes Yes
For our affiliates to market to you Yes Yes
For nonaffiliates to market to you No We Do Not Share
To limit our sharing, please use the mail-in form [PDF].
Please Note: If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer a customer, we continue to share your information as described in this notice. However you can contact us at any time to limit our sharing.
Questions? Call (915) 532-1000 or go to www.weststarbank.com
What We Do
How does WestStar Bank protect my personal information? To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
How does WestStar Bank collect my personal information? We collect your personal information, for example, when you:
  • Open an account.
  • Deposit money.
  • Apply for a loan.
  • Use your credit or debit card.
  • Make a wire transfer.
Why can’t I limit all sharing? Federal law gives you the right to limit only:
  • Sharing for affiliates’ everyday business purposes –information about your creditworthiness.
  • Affiliates from using your information to market to you.
  • Sharing for non-affiliates to market to you.
State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.
What happens when I limit sharing for an account I hold jointly with someone else? Your choices will apply to everyone on your account.
Definitions
Affiliates
Companies related by common ownership or control. They can be financial and non-financial companies. Our affiliates include:
  • Financial companies as: WestStar Insurance Agency, Inc.; WestStar Bank Holding Company, Inc; and WestStar Title, LLC.
Non‑Affiliates
Companies not related by common ownership or control. They can be financial and non-financial companies.
  • WestStar Bank does not share with nonaffiliates so they can market to you.
Joint Marketing
A formal agreement between non-affiliated financial companies that together market financial products or services to you.
  • WestStar Bank doesn't jointly market.
Other Important Information
For Alaska, Illinois, Maryland and North Dakota Customers: We will not share personal information with nonaffiliates either for them to market to you or for joint marketing - without your authorization.
For California Customers: We will not share personal information with nonaffiliates either for them to market to you or for joint marketing - without your authorization. We will also limit our sharing of personal information about you with our affiliates to comply with all California privacy laws that apply to us.
For Massachusetts, Mississippi, and New Jersey Customers: We will not share personal information with nonaffiliates either for them to market to you or for joint marketing - without your authorization.
For Vermont Customers:
  • We will not disclose information about your creditworthiness to our affiliates and will not disclose your personal information, financial information, credit report, or health information to nonaffiliated third parties to market to you, other than as permitted by Vermont law, unless you authorize us to make those disclosures.
  • Additional information concerning our privacy policies can be found at www.weststarbank.com/disclosures or call (915) 532-1000.
For Texas Customers: The WestStar Bank is chartered, licensed, or registered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking through one of the means indicated below:
  • In person or by U.S. Mail: 2601 North Lamar Boulevard, Suite 300, Austin, Texas 78705-4294
  • Telephone No. (877) 276-5554
  • Email: consumer.complaints@dob.texas.gov
  • Website: www.dob.texas.gov